Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
i've been using dropbox without any problems in the last 5 years, it was my main cloud, but suddenly it started to drain all my bandwidth, unabling me to use my internet service, even when it was up to date.
now i have to exit dropbox right after i start windows and the i have to end task on dropbox update on task manager a few times, because it restarts automatically.
since i only have a very limited 3G internet service, i'm always very carefully to never accept automatic updates. i already checked the dropbox preferences and i'm sure that there are no automatic updates active. so, what can cause this problem?
for now i'm going to avoid to use dropbox again, but i'd really like to find a solution to prevent this problem so i can use dropbox again.
Hey @Paulgi,
Thanks for the additional info - much appreciated.
I am sorry to hear you are still having this issue and I would really like to have a look into this.
First of, we regularly update active Dropbox accounts automatically to the latest version and the only way to avoid this for now would be to uninstall the desktop application compeletely and access your files via the web only.
Should we face any issues with updating your computer to the latest version the Dropbox application we will let you know that your current version is old and you'd need to download and install the latest stable build to resume syncing. Note that each new version includes a number of key updates so it’s of great significance that you run the latest version whenever possible - this is why there is no way to prevent this at the moment. Keep in mind that you can always read more about the updating process here.
Moreover, to prevent the desktop app from using too much of your bandwidth, you can also manually customize bandwidth settings as shown here.
I know this is not the exact answer you'd expect but I hope this helps clear this up.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hey there @Paulgi - how are you today?
Apologies for the late response, are you still having this issue?
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
not in the last 2 weeks. i'm still on a place with a poor internet connection for one more week, i hope it doesn't start again soon.
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!