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Re: Dropbox keeps crashing and restarting itself in an infinite crash loop

New member | Level 2

Hello,

I'm also experiencing this problem. I've tried configuring my firewall to allow Dropbox, and disabling the firewall altogether. I have no other antivirus programs. I ran the terminal command to check for symlinks, but there were none. I also uninstalled and reinstalled the app.

Most of the time the desktop app will just open and crash on loop. If I quit the app while it's booting, I receive this message. Any personal information has been replaced with [removed].

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 79.4.143
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
machine_id: ed9b356e-08a1-5932-a1ab-f3b40bb6de68
pid: 1279
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='[removed]', pw_passwd='[removed]', pw_uid=501, pw_gid=20, pw_gecos='[removed]', pw_dir='/Users/[removed]', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='[removed]', pw_passwd='[removed]', pw_uid=501, pw_gid=20, pw_gecos='[removed]', pw_dir='/Users/[removed]', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='[removed]', gr_gid=20, gr_mem=['root', '[removed]', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='[removed]', gr_gid=20, gr_mem=['root', '[removed]', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/[removed]'
appdata: '/Users/[removed]/.dropbox/instance1'
real_path='/Users/[removed]/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/[removed]/Dropbox'
real_path='/Users/[removed]/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40777 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/5p/sn4xzlb51393q355k6472bf80000gn/T'
real_path='/private/var/folders/5p/sn4xzlb51393q355k6472bf80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 766, in wrapper
File "dropbox/client/main.pyc", line 5157, in handle_register_host
AttributeError: 'NoneType' object has no attribute 'set_gandalf'

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Re: Dropbox keeps crashing and restarting itself in an infinite crash loop

Explorer | Level 3

anyone have a solution yet?

or any response from dropbox team?

I cannot work without dropbox,  I really don't want to switch to other platform....

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Re: Dropbox keeps crashing and restarting itself in an infinite crash loop

Dropboxer

Hey peeps, sorry to hear that you're having trouble with this - let's see what we can do. 

As a first step, @chiaochun and @Johny79, could you try reinstalling the latest version of the desktop app (79.4.143) and let me know if that does the trick?

Also, given the error message that you see @LAkiyama, could you give an advanced reinstall a try? 

Let me know how it turns out for you or if you have any questions!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox keeps crashing and restarting itself in an infinite crash loop

Explorer | Level 3

Tried an advanced reinstall and reinstall the latest app.  It works !  thanks a lot!

 

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Re: Dropbox keeps crashing and restarting itself in an infinite crash loop

Dropboxer

That's great, @chiaochun! Thanks for keeping me in the loop. 

Let me know if you have any other questions and, in the meantime, have a wonderful day ahead! grinning face with smiling eyes


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox keeps crashing and restarting itself in an infinite crash loop

New member | Level 2

The advanced reinstall worked for me as well, although I couldn't avoid resyncing my content.

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Re: Dropbox keeps crashing and restarting itself in an infinite crash loop

Dropboxer

Glad to hear that, @LAkiyama

I just wanted to mention that if you don't want to re-download your files from the beginning, you can choose the Advanced option during the installation option. 

You can find more info in @Walter's post in this thread

I hope this helps!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
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