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Re: Dropbox no longer uploading photos edited on iPhone 8?

Dropbox no longer uploading photos edited on iPhone?

Sarahmac
Helpful | Level 6
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Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos, it works instantly. What’s happened? Any ideas? It’s always worked for me for years. What’s changed? Any help greatly appreciated. I’m using manual upload. Thank you.

35 Replies 35

Sarahmac
Helpful | Level 6
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Hi Fiona

No third party application involved, I take the photos directly with my iPhone camera and then go into the Dropbox app, hit the + button and choose my folder. As I said, the non-edited ones go straight in. It's the edited ones that won't upload (edited in the iPhone regular editor via the edit button in the photo screen), and it's a new issue. Up until two nights ago it was working fine, and had been for years.

The + button works fine, the images all appear in the folder, but are greyed out waiting to upload.

Thank you.

Fiona
Dropbox Staff
Go to solution

Thanks for the updates @Sarahmac

I located the email you have with our support and I will add notes for the agent assisting you there.

Thank you!  


Fiona
Community Moderator @ Dropbox
dropbox.com/support


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Sarahmac
Helpful | Level 6
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Thanks Fiona, much appreciated.

Brooke214
Explorer | Level 4
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Yes! I'm having this same issue! So frustrating. I've been searching for an answer, nothing yet.

Fiona
Dropbox Staff
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Hey @Brooke214! Thanks for reporting.

I understand how frustrating this can be. :confounded:

I got you. Please confirm the information I am asking for on the first page of this thread and try the troubleshooting steps. If the issue persists, I will follow up with you via email to solve this. 

 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Brooke214
Explorer | Level 4
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Yes, I have tried all of the things listed above, and no change. The only way I can get an edited photo to load is to go back to the photo In my phone and “revert changes” in the iPhone edit option. Once I’ve done that, Dropbox uploads it within seconds. The problem is that I want the edited version!

Brooke214
Explorer | Level 4
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Also, I concur with the previous poster, this was not an issue the last time I used Dropbox. It is a very new problem.

Micli
Explorer | Level 4
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Hi Fiona,

I checked carefully what happens and it's the same as Sarah: "...photos that have not been edited, they upload instantly. Yet when I try to upload edited photos, they are forever stuck in waiting to upload mode." I do this from inside the app and I use the + button, I can select pictures from image gallery and I can choose which folder they go but they get stack forever. And, again, quoting Sarah, "The + button works fine, the images all appear in the folder, but are greyed out waiting to upload." It happens the same to me.

If I choose pictures in the gallery and I want to upload to the app one by one, I have no problem, I can upload edited or not. The size of the picture uploaded to the app is smaller than the one of the same pictures uploaded from the app using the + button.

Thank you, Fiona : )

alexikc
Explorer | Level 4
Go to solution

Hi @Fiona,

Maybe I have another clue.

I said that my photos were not modified but I used the iPhone's camera built-in "Portrait mode" (and some with the Portrait Lighting effect).

It seems that all the pictures that don't upload were taken with the Portrait mode.

I sent you an example this morning through our mail topic.

Furthermore, the pictures can't upload even while hitting the "+" button.

Thanks again for your help.

alana86
Explorer | Level 4
Go to solution
Hi, I am having the exact same issue. I have tried all the steps mentioned by Fiona with no fix. My videos/unedited photos upload instantly but any taken in portrait or edited just through the iPhone standard photo program won’t upload. There is no error message just the photo sits in the Dropbox app greyed out waiting to upload. I have deleted the Dropbox app, reinstalled, signed out, signed in, turned off my iphone with no solution. Please let me know if anyone finds one as 2 days ago I had never had an issue with uploads. Thank you
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