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Dropbox not sync low disk space, but got lots of space

New member | Level 2

Hi, anyone know how to solve this issue? Cant seem to have an answer in the past forum.

 

Our dropbox is not synchronising due to low disk space. However, our disk drive is full of terabytes, how to solve this? Been trying to restart and pausing/repausing. Still not working. Or have to completely reinstall again?

4 Replies

Re: Dropbox not sync low disk space, but got lots of space

Dropboxer
Dropboxer
Hi there, could you let us know more about this error message specifically?

Is it referring to disk space on your device, or the quota on your Dropbox account? Is the Dropbox folder in the default location, or have you moved it to a different drive?

Any info you can provide would help us greatly!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox not sync low disk space, but got lots of space

New member | Level 2

Hi, it does not have an error. Just that it's not downloading. Yes, a local 2tb internal HDD. Default location

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Re: Dropbox not sync low disk space, but got lots of space

Super User II

Are you sure it's not referring to the amount of available space in your Dropbox account? Check the status of your account on your Plan page. If it says you're out of storage space, Dropbox will stop syncing. You'll need to either make some space available in your account, or upgrade for more storage.

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Re: Dropbox not sync low disk space, but got lots of space

Dropboxer
Dropboxer
Thanks for the info, since you mentioned specifically that it was due to lack of disk space, you must have received an error message about this matter? If so, could you post a screenshot of the message.
 
Otherwise, if the files and simply not downloading, try an advanced reinstall of the Dropbox desktop application to see if this helps.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropbox not sync low disk space, but got lots of space
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