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Dropbox not syncing on a new device

New member | Level 2

Please help!!

Dropbox customer supports does not answer!! totally useless!!!

My account is not syncing with the new devices. I see the files from selective sync list, however, nothing pops up in file manager. I use local not online.

I have tried

1-Fix permissions
2-Fix hard links
3-Reset file system warning options
4-Restarted the app many times
5-uninstalled and reinstall many times
6- tried both local and online view only many times

No firewall or antivirus activated.

My account works very well with my old device.

I have NBN internet and very fast. checked the speed and it is very good. Download 95 mbps , upload 40 mbps.

Windows is updated.

Dropbox is the latest version. 

the device is Microsoft surface running windows 10 pro.

PLEASE HELP

1 Reply
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Re: Dropbox not syncing on a new device

Super User II

@Anthony14 wrote:

Dropbox customer supports does not answer!! totally useless!!!


You've opened a ticket? If so, reply here with your ticket number.


My account is not syncing with the new devices.

What does it say when you hover your cursor over the Dropbox icon in your system tray?


I see the files from selective sync list, however, nothing pops up in file manager.

Within Selective Sync, all the folders that you want to sync to the computer are checked?

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