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Dropbox on my iPhone shows only folder name but no content.

K
KFDMCD New member | Level 2
New member | Level 2
2 weeks ago

My Dropbox syncs to Iphone 7 only the file name but no content.  Also, many of the photo files in my desktop Dropbox app shows the blue "sync" icon, and there are others  that show the green check.  Does the blue icon mean that the file is not yet synced to the cloud? and therefore I cannot see those pictures in my IPhone Dropbox app?

How can I activate this syncing?  I tried right click then selected "smart sync"  but nothing seems to change.

What else can I do?

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Re: Iphone sync only folder name but no content

Fiona
Dropboxer
Dropboxer
2 weeks ago

Hello @KFDMCD. Thanks for posting. 

That is correct! Arrows Counter Clock The blue arrows are files that have not fully synced yet. 

The green check marks White check mark are files that are saved to your Dropbox account and you can see them on all the devices linked to your account. 

Notes Let it sync, let it sync, let is sync..   ( let it snow.. christmas tree smiling face with open mouth and tightly-closed eyes Early Christmas mood)

You can help the app sync faster by adjusting your desktop application bandwidth settings. 

Note pushpin Dropbox Plus, Professional, or Business Dropbox accounts, can prioritize a file to sync ahead of others syncing with the Dropbox app on your computer. 

books Our Help center article about this. 

Let me know if this was helpful and all your Dropbox questions!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)

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Dropbox on my iPhone shows only folder name but no content.
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