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Dropbox paper homepage

Explorer | Level 3

Whenever I try to open the dropbox paper, by going to the link https://www.dropbox.com/paper, it redirects to a new doc.paper and not to the home page. Hence, I am not able to create meeting notes or anything else. It is very annoying.

9 Replies

Re: Dropbox paper homepage

Dropboxer

Hello @divyajyoti! Thanks for reporting this unexpected behavior. 

Do you get the same behavior in an incognito window/private browsing mode? thinking face

Please try clearing your browsers cache as well and let me know if the issue persists.

Steps to clear your cache: http://www.wikihow.com/Clear-Your-Browser's-Cache

Thank you!




Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox paper homepage

Explorer | Level 3

Yes, @Fiona it happens even in the incognito mode (in chrome) and private browsing (in firefox).

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Re: Dropbox paper homepage

Dropboxer

Thank you forgetting back to me about this @divyajyoti

No similar reports with the same description so far.  I want to reach out to you via email to investigate this account specific issue. May I use the address you have associated with your Community profile to do this? 

woman detective 




Fiona
Community Moderator @ Dropbox
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Re: Dropbox paper homepage

Explorer | Level 3

@Fiona sure you can do that. And about other reports, one of my friends is also having exactly this same issue. 

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Re: Dropbox paper homepage

Dropboxer

No worries. We will figure this out together. You can then come and post the solution to this thread to help others if you wish. slightly smiling face

You got mail. envelope




Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox paper homepage

Explorer | Level 3

I am having the exact same problem - please help!

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Re: Dropbox paper homepage

Dropboxer

Welcome to Dropbox Community @sarah29 ! 

I understand you don't have a Paper tab in your Dropbox account. Is your account a new Dropbox account? If so, no worries. 

Please take a minute to check the thread below and get back to me with any questions you might have. 

https://www.dropboxforum.com/t5/Files-folders/Team-member-unable-to-create-paper-doc-within-Shared-f...

slightly smiling face

Thank you!




Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox paper homepage

Explorer | Level 3

Thanks Fiona, but this thread does not address the problem I am having.  When I try to go to my dropbox paper homepage, I am automatically taken to a new paper document.  I also do not have access to paper on the left hand menu of my regular dropbox homepage.

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Re: Dropbox paper homepage

Dropboxer

Hi @sarah29. Happy Friday! 

I am sorry I did not clearly stated this in my last response. As the thread shared describes, new Dropbox accounts have the ability to create Paper docs, in the same place where they create other files.  Under the "Files" tab. You are one of these accounts, from what you are describing. gift

This means that the Paper files can be in your normal folders now. Look! grinning face 

image_preview.pngLet me know if you have any questions. Cheers!




Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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