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We work on a business version of dropbox and some of the members of the team are experiencing sync problems having many files uploading for days making information not available on cloud.
We have decent internet connection (100 MB/s) and can't identify the reason why this happens.
Any help will be welcome.
Thanks
Thanks for the info, @Javier_Morales.
There are a couple of quick fixes that we can try that resolve most issue when syncing becomes stuck. Please note that it is very important to follow these steps specifically in order, as failure to do so may result in other issues:
If this doesn’t work, try steps 1-4 again, and click Fix Permissions.
Let me know how it goes!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Javier_Morales, thanks for checking in with us!
Are the users that are having syncing issues by any chance running the beta version of the desktop app?
They can check this by hovering over the Dropbox icon that should be next to their computer's clock and seeing if it reads xx.3.xx.
Keep me posted!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Lusll
Thanks for the fast response.
I don't think so, running on version 90.4.307.
Thanks for the info, @Javier_Morales.
There are a couple of quick fixes that we can try that resolve most issue when syncing becomes stuck. Please note that it is very important to follow these steps specifically in order, as failure to do so may result in other issues:
If this doesn’t work, try steps 1-4 again, and click Fix Permissions.
Let me know how it goes!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
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