cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Discover new ways to use Dropbox or share your tips with other users like you. Get involved

default

no

Re: 😳 Dropbox support team doesn’t trust Dropbox with storing files

_-_
Explorer | Level 3

@_-_ as @Rich has said, a screenshot (without personal information) would work here if possible.

Unfortunately @Emma I have to suspect that maybe you don’t quite understand what a file is and what the difference is between a file and a screenshot.

This is, however, quite typical for Dropbox team. Every time I converse with Dropbox representatives I have to explain what files are, what Unicode is, how the filenames are organized in common filesystems, how do operating systems work with them, how many bits two bytes contain and why, etc. But things are right where they started; I start to believe Dropbox bosses bar skilled technicians from working at Dropbox—maybe for security reasons, or I don’t know.

That’s why I’d better stop casting pearls before Dropbox and change over to another file hosting service with adequate Unicode support and sound-minded team.

Reply
Loading...
Highlighted

Re: 😳 Dropbox support team doesn’t trust Dropbox with storing files

Community Manager

@Rich wrote:

Zendesk is the help desk system that Dropbox uses. You uploaded the file to Zendesk, so it's stored within the service. Dropbox didn't store the file there; you did by attaching it to your ticket.

Zendesk and Dropbox are completely separate services, providing different functions. There's no reason why files attached to your ticket would be (or should be) stored within Dropbox.


@_-_ I appreciate that a screenshot is not what you're after, it would just help to illustrate your point if needed. I would have to ask what the purpose of sharing the file here would be as @Rich has answered your question on why the file is stored in Zendesk. 

@Здравко your feedback and request has been passed to the team. 

To further clarify, spam can be flagged automatically by the system (not only manually by moderators), but moderators will restore posts that have been incorrectly flagged as spam.

 

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

😳 Dropbox support team doesn’t trust Dropbox with storing files
1,160 Views
11 Replies
0 Likes
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey