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submitting an assignment for homework. Uploaded the video, but there is no sound on the link. it only says preview, however, even when I do sign in, I get the full length of the video, but no sound.
it's 2017 and the problem still exist.
Google drive: https://drive.google.com/file/d/0BzZfPcNjaPdBdUpMX0tnekQwLXc/view
Same video but without sound on dropbox.
Did you ever find anything out? I'm having this problem too.
Hey Oboale,
Let's look into that together!
Would you mind sending over some more details surrounding the case? For instance, are you trying to upload your video on the website, using your desktop, or via your mobile phone?
Are you receiving any error messages?
What filetype is your video? What's the filesize?
Looking forward to your reply!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hey sure here's what's happening:
The home video uploaded no problem. And when I preview it in the dropbox I get sound and video just fine. I've only used my laptop, and i'm not getting any error messages. What's happening is when I download it to my desktop (from my laptop) I get video, no audio. The filetype is .mv4 and is approx 345mb
Really irritating! What's your story?
Oboale wrote:
What's happening is when I download it to my desktop (from my laptop) I get video, no audio.
Since this is happening when you download the file and open it locally, it won't have anything to do with Dropbox.
Make sure you have an appropriate video player installed, and if necessary, the proper codec for the video type. Personally, I use VLC for everything as it's one of the most supported video players there is. You might also try opening the file in iTunes or QuickTime, as M4V files are an Apple format.
Hi Rich,
I'm using a mac book pro. I have quick time, VLC, itunes, etc. The issue is with dropbox. The file works fine on our mac desktop, and it uploads to drop box successfully. But when you download the file from the dropbox to my laptop, the sound is gone. Even if you download the file to the same computer it was uploaded from. The only variable is Dropbox.
Hey davidweb, thanks for reaching out on the Community, let's look into that together!
As a first step, can you confirm that you've downloaded the latest Dropbox mobile version (72.2.2)?
Also, if you've uploaded the file online (& you're comfortable sharing), could you include a shared link here, so so as to check the case together? Any other detail that would help us determine the case would be extremely useful (eg. do you experience this behavior on all videos or only on a particular one)?
Thanks in advance & we're looking forward to your reply!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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