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Dropbox won't overwrite files with the same name any more

Explorer | Level 4

New to this, so hope I'm not in the wrong place. I have the free version of Dropbox, so probably shouldn't be complaining, but...

I used to open up Dropbox from an icon in my SysTray, open a folder in the Windows Library, and drag and drop into Dropbox a copy the file I was working on (I always Copy, never Move). The old file with the same name was overwritten. Since Dropbox was "upgraded" on my machine a few months ago (a procedure in which I had no say) to 85.4.155, I can no longer do that. The new file becomes a copy of the old file, with a (1) appended to the filename. So now I have to delete the old file before dragging the copy into Dropbox. It's seriously inconvenient.

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Re: Dropbox won't overwrite files with the same name any more

Dropboxer

Hi @Blissxl - welcome to our Community!

I'm sorry to hear you're having issues with this and I'd really love to have a further look into it. 

Can you first try re-installing our app using the offline installer and let me know if the behavior you described remains the same? 

In that case, I'll need to dig a tad deeper so please let me know if it would be OK with you if I used the email address that's connected to your Community's profile to contact you to investigate further. 

Thank you so much! 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox won't overwrite files with the same name any more

Explorer | Level 4

Hi, Walter. Offline installer doesn't seem to want to download (to my desktop). I tried it a couple of times, but nothing happened.

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Re: Dropbox won't overwrite files with the same name any more

Dropboxer

If the download is failing, please try another browser after rebooting your computer first @Blissxl.

If you get any errors along the way, please send me a screenshot so I can have a visual too.

Thanks! 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox won't overwrite files with the same name any more

Explorer | Level 4

I can't do this right now -- working to a deadline -- but anyway, I'm starting to think that I should just learn to live with the inconveniences I described in my first post. Thank you, Walter.

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Re: Dropbox won't overwrite files with the same name any more

Dropboxer

I'm still not convinced that this is due to our desktop app @Blissxl.

I totally understand you need to work though so I'll leave it up to you. If you ever want to have a further look into this, just give me a nudge here; I'll be happy to follow up. 

Enjoy the rest of your day in the meantime! 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox won't overwrite files with the same name any more

Explorer | Level 4

You bet, Walter. Thanks again.

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Dropbox won't overwrite files with the same name any more
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