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Email saying storage is almost full

New member | Level 2

Every time I log onto Dropbox and sometimes I even receive an email, it says that my storage is almost full and I need to upgrade or some files may not upload. This is crazy because I have only used 16.03 GB of my 1 TB storage. Can anyone explain how to make this inaccurate ad go away?? I don't need to upgrade, clearly.

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Re: Email saying storage is almost full

New member | Level 2
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Re: Email saying storage is almost full

Dropboxer

Hey there @scarpenter  - could you check if you receive the email to the email address that's associated with your upgraded account? 

If you do, could you forward a screenshot of the notifications you get so as to investigate further?

If needed, you can also view your current quota usage on the following page:

https://www.dropbox.com/account/plan

If the error you get is referring to your computer's hard drive space, by any chance, please start from the following Help Center article as @cosmandu mentioned:

https://help.dropbox.com/space/low-disk-space

In any case, please keep me posted on your findings and we'll take it from there. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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