End of Audio Previews Cut Off

[j2762mm]

Hello!

I have a very regular issue where the dropbox web player is cutting off the very last seconds of audio files.

This issue is NOT pertaining to the playback limits enforced by Dropbox plans. It's just the last few seconds of every audio file I upload, the player cuts off the end. These are all CBR MP3 files. Haven't tested with any other format.

I'm a podcast editor and multiple times per week I have clients come back to me complaining that the end of their piece is cut off. It always turns out that they were listening to the file on Dropbox's web player. Once they download the file, it's perfect.

Total time-waster for me and just not a good experience overall for clients.

Love Dropbox otherwise, and with the subscription fee every month, I would expect not to have issues like these.

Happy to provide further info or test to help resolve this issue!

[j2762mm]

With all due respect, I'm not sure how spending extra time and adding complications to our own workflows to accomodate Dropbox's broken product should be accepted as a resolution.

Manually adding time at the end of files is not an acceptable solution. It takes extra time, can be forgotten about (I'm working with a team), and clients do not want 10 seconds of silence at the end of the files.

Not to mention the multiple times a week I have clients come back complaining the end of their files are cut off, then I have to explain to them that it's just Dropbox and to please download the file to verify. It's a waste of time for everyone involved and creates a poor experience.

Other than this issue, I love Dropbox, so I would respectfully ask this issue to not be forgotten about and not considered resolved until a proper fix has been implemented by Dropbox.

[MrSmallens]

Hi, I'm also a pod producer, also having the exact same issue with mp3 files being clipped in preview, and frustrated that we have to work around it vs DB fixing this obvious flaw.

[Lusil]

Hi there @MrSmallens, 

Welcome to the Dropbox Community!

I understand that the workaround isn't the ideal resolution for you. 

However, I'd be more than happy to send you a ticket to the email address associated with your Community profile so that we can have a more in depth look into this. 

Let me know how you'd like to proceed!

[MrSmallens]

Sure, let's do it.

[Daphne]

Apologies for the delay @MrSmallens!

I've reached out to your email address, please just check your inbox when you have a moment and we'll go from there.

Thanks!

[Dpukc]

Was this problem ever resolved?  I am having the exact issue.   Not a fun experince for my clients trying to give feedback on a video edit.  I've been using other cloud options as my solution.

[j2762mm]

Nope, still a time-waster to this day. Aside from Dropbox's sad "workaround" there doesn't seem to have been any development on a fix for this. Shame.

[Daphne]

Hi there @Dpukc, I'm sorry to hear you're having issues with this!

I'd like to look into this further with you and do some investigation, if you'd like to of course.

I've reached out to the email linked with your profile here. When you have the chance, please just check your inbox and we can go from there.

Thanks!