Announcements
Known issues updated. Learn more

default

yes

Highlighted

Erroneous "Your Dropbox is full" message

LPB New member | Level 2
New member | Level 2

Using only a fraction of my dropbox space but suddenly ... an erroneous "Your Dropbox is full" message prevents me from using it

1 Reply

Re: Erroneous "Your Dropbox is full" message

Dropboxer
Hey there (@LPB), let me quickly ask you what you’re seeing at your available space breakdown on your Account tab online: https://www.dropbox.com/account/plan. Is it personal or shared files/folders that are putting you above your allotted storage?
 
Following, depending on your current setup, it’s highly that a shared folder dividers is the culprit for using up your space, so I’d recommend following these simple steps to expand your allowance in case you wish to keep the share/s. 
 
I hope that this brings a bit more clarity to your inquiry & please do let me know here if you still need assistance in any way; I’m positive we can get this sorted soon. Have a wonderful rest of your day! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Erroneous "Your Dropbox is full" message
332 Views
1 Reply
1 Like
Solved! : See solution
Who's talking
Top contributors to this post