Error 500 when trying to open Dropbox Paper - June 2018

[inciteimages]

Anyone get an answer on this... I'm having same issues. About to give up

[inciteimages]

Hi there, Thanks for response. I had already tried troubleshooting by using another browser (Chrome). same issue. I'll try clearing cache and use an incognito window now. 

[cesar_astudillo]

Same here. With a really reliable connection (symmetrical 500 Mbps fiber, via Ethernet). It's really annoying.

[Walter]

Hey all - thanks for alerting us to this issue. 

I am just keeping the post updated since this is still ongoing as we speak, you can check this out in our official Status page.  Our engineers are already aware of the problem and are working actively towards a solution.

Thanks for your patience in regards to this matter folks! We'll make sure to update this thread as soon as we have reached a resolution. 

Cheers! 

[BarryReynolds]

How much longer before the non-responsive paper issue is resolved? It's been almost 2 days now which is disgraceful

[Mark]

This is a known issue.

Please see https://www.dropboxforum.com/t5/Dropbox-Paper/I-m-experiencing-a-connectivity-issue-in-Paper-losing-...

And updates at https://status.dropbox.com/

[Mark]

Also, to keep everything in one place please post on the thread I've just linked to.

[Jay]

Thanks @Mark, I've merged the threads together to keep the discussion in one location!

[JB-CN]

What's interesting: this is the same issue a user described a month ago...only now more widespread. It's crazy to me that a company with upwards of 5k employees can have such a degraded performance for this length of time...3 days. It makes me think it's a bigger issue. I suppose you'll encounter dimished returns by throwing more engineers at the problem. but not good having a great product that is unreliable. I had a presentation today and I was building it in Paper...1. it slowed me down considerably 2. no offline mode - prevented me from continuing my work 3. didn't look good when I'm trying to sell the usage of this product to my team at large.

[inciteimages]

Hi. Tried incognito window, alternate browsers, disconnecting, reconnecting etc etc ...without the ability to work offline and with continuing issues I had to give up. Moved back to Mac Pages... and I was able to invite outside users to collaborate. If only I had a proper cross platform solution... I had high hopes for Paper. Hopefully the bugs will get ironed out and if so... drop me a line 🙂

[BarryReynolds]

I ran out of patience. This is day three of Paper being unavailable with no meaningful updates. Very poor customer service, very poor indeed