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Error message on new dropbox Desktop app for Mac

New member | Level 2

I am trying to drag files from a usb device in finder to my new dropbos app.

 

I get an "Error moving file. This is not a supported operation" error message, however, the file seems to copy nonetheless.

 

Any suggestions why this is happening? In addition, I cannot seem to drag more than one folder at a time.

 

Thanks

 

K

6 Replies

Re: Error message on new dropbox Desktop app for Mac

Dropboxer

Hey there @KickingupDust  - sorry to hear about this.

I'm not really sure what could be causing this; could you please forward me a screenshot of the exact error message you get?

Also, what happens when you try to do this with multiple folders? Are you getting any errors? If so, please send me a screenshot of that too.

Any additional information you think might help our investigation will be much appreciated. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Error message on new dropbox Desktop app for Mac

New member | Level 2

Same issue with multiple folders, but only the first item seems to copy before i get the error, & I them have to go through the process for th ther items & still get an error message.

 

Screenshot The insert image option not working for me on the forum. I also got a message saying forum undergoing mainteneance, so I don't know if there is an issue with the forum.

 

Is there another way i can send you the screenshot?

 

K

 

 

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Re: Error message on new dropbox Desktop app for Mac

Dropboxer

In that case you can create a shared link to the screenshot you'd like to share @KickingupDust.

You can see how here: https://help.dropbox.com/files-folders/share/view-only-access

Also, can you try copying/moving those files to your computer and then copy or move them from there to your Dropbox Folder? Do you get the same error? 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Error message on new dropbox Desktop app for Mac

New member | Level 2

Screenshot 2019-06-19 at 09.08.16.png

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Re: Error message on new dropbox Desktop app for Mac

Dropboxer

Thanks for the swift response @KickingupDust - much appreciated. 

I now see that this the application and not the Dropbox Folder on your computer. Can you try copying or moving the files from your USB drive to the Dropbox Folder directly?

Are you still seeing this behavior?

Let me know if you do and I'll reach out to your Dropbox associated email address so we can work on this together.

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Error message on new dropbox Desktop app for Mac

New member | Level 2

Waleter,

 

I have replied to your email with more information.

 

Regards,

 

K

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Error message on new dropbox Desktop app for Mac
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