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Error moving file: This is not a supported operation

Explorer | Level 4

I’m a Dropbox Plus account user and I have the Dropbox desktop application installed on my Mac. I have a folder called 'Archive' which uses Smart Sync, so all its contents are online-only.

When I drag and drop a folder full of files to the application (from an external hard drive), I get an error message saying, 'Error moving file: This is not a supported operation'. But then I click OK and the folder and files get copied over anyway and get a green checkmark. Then I right-click the folder and select 'Smart Sync > Online only' and it Smart Syncs as expected.

Is this just because the app is warning me that it cannot assign these new files as online-only until it syncs from the local drive first? If so, maybe the modal should just say that instead of making it seem like the files won't copy over at all (which they do)?

5 Replies

Re: Error moving file: This is not a supported operation

Super User II

Is this message from the Dropbox app, or your operating system? Post a screenshot of the error if you can, excluding any private information.

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Re: Error moving file: This is not a supported operation

Explorer | Level 4

Looks like it may be a system alert, though it's tagged with a Dropbox icon. So I don't know what's generating the warning.
Voila_Capture 2019-08-17_08-45-08_PM.png

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Re: Error moving file: This is not a supported operation

Dropboxer

Hey there @garyhorsman, thanks for the screenshot, definitely provides a better understanding of the behavior. 

From what I can see, you're copying the folder into the Dropbox desktop app.

Could you please try pasting it into the Dropbox folder via Finder and let me know if you also get the same error message?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Error moving file: This is not a supported operation

Explorer | Level 4

I right-clicked a folder on my external drive, selected 'copy', then switched to the Dropbox desktop app window, right-clicked just under the list of files in the directory where I wanted to move the files and selected 'paste' and there was no error message. The menu bar icon shows the circling arrows, indicating the files are uploading.

So I guess that does help avoid getting the error message.

I haven't had any trouble using the regular Finder folder nor the browser-based version.

Good tip, @Lusil. I think what I did was slightly different from what you suggested, but it did work. I appreciate your help slightly smiling face

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Re: Error moving file: This is not a supported operation

Dropboxer

No worries, @garyhorsman, glad to hear that you were able to work around this. 

If you have any other questions in the future, don't hesitate to get back to us. In the meantime, have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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