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Errors uploading random mp4 files to Dropbox from Ipad Pro 12.9

New member | Level 2

I have looked through several of the threads regarding the problems uploading files to Dropbox, but none of the answers really work.

Some of my videos will upload without issue, while others will not. File size seems to be irrelevant. All of my videos were created in Lumafusion using the exact same settings.

I have already tried logging out/logging in. I have already tried uninstalling/reinstalling. I have already tried turning my Ipad on/off.

Why are there upload issues in the first place??? I pay for Dropbox Plus so I can place my videos in a space my clients can get to them. I have pleanty of space available (space used: 0.4% of 2 TB), so space isn't a concern either.

 

Grumble! Grumble! Grumble!

1 Reply

Re: Errors uploading random mp4 files to Dropbox from Ipad Pro 12.9

Dropboxer
Hey there @tjvigil66,
 
Firstly, can you let me know if you are trying to upload these videos with the automatic camera uploads or through manual uploading? If you haven’t already, please can you try manually uploading the videos and see if there’s any change in the behaviour. Additionally, could you let me know the following:
 
  • A screenshot of the error message that you receive.
  • The size of one of the videos you’re having this issue with.
  • Have you tried using a different WiFi connection or using cellular data?
  • The space you have available on your device, not your Dropbox account.
 
Let me know what you find, and we’ll go from there - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Errors uploading random mp4 files to Dropbox from Ipad Pro 12.9
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