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Excel file will not download from dropbox in Excel or Numbers on iPhone

New member | Level 2

Until recently I was able to open Excel files from Dropbox on my iPhone. Now the message "downloading" appears with a spinning wheel but the file never downloads. Attempting to cancel the download has the same response. Using  Numbers has the same effect. I have deleted and downloaded the Excel app but this does not fix the problem.

3 Replies

Re: Excel file will not download from dropbox in Excel or Numbers on iPhone

Dropboxer

Hi there @Stuart C.8

I'd be more than happy to help look into this!

As a first step, could you please clarify if you're downloading it from your mobile device's web browser or from the mobile app? 

Could you also send me a screenshot (without any personal info) of the error message that you see?

Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Excel file will not download from dropbox in Excel or Numbers on iPhone

New member | Level 2

I am having the same problem on my IPad Pro.  It is still stuck when I go into the excel app on my Ipad.

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Re: Excel file will not download from dropbox in Excel or Numbers on iPhone

Dropboxer

Hey @Mbagell12

Welcome to the Dropbox Community!

Initially, could you let me know if you've tried connecting your device to a different WiFi connection? 

Could you also clarify if you are able to access the file through a web browser by any chance? 

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Excel file will not download from dropbox in Excel or Numbers on iPhone
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