Showing results for 
Search instead for 
Did you mean: 
Do you have an idea for Dropbox Paper? Share it with us here!



Excel files deleted from Dropbox Sub folders

New member | Level 2

I have a very important folder that contains Excel files and other related files in a series of sub folders.  All of the excel files have vanished, some of the other files remain but many of these have gone too.  There are many completely empty folders where all contents have vanished.

I have certainly not deleted these files - can anyone help?

1 Reply

Re: Excel files deleted from Dropbox Sub folders


We are here to help @PW1ktools

Thanks for posting about the issue you are facing. 

Have you tried clicking the "show deleted files" button in the empty folders you use to have the missing files in? Check on and in the folders in question for the options on your right. Screenshot 2019-10-17 at 12.45.18 PM - Display 2 (edited-Pixlr).png

If you find the files grayed out, select them and the option to restore should appear on your right. 

I am here to help if this doesn't work for you. nerd face Thanks! 

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Excel files deleted from Dropbox Sub folders
1 Reply
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post