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Expand and Collapse Header not working on Firefox

Helpful | Level 6

I've been using Paper on Firefox over 2 months and this is the first time it happened.

The situation is the following: I have docs with a large number of headers, from 10 up to 20 and on each one, there's a lot of text, images, tables and so on... 

And recently, the expand and collapsee feature on the headers is not working anymore, I mean, there's no option to do so. I don't know if it's just with me or is in Firefox in general.

If someone knows how to solve this, I'll be very grateful.

Thanks in advance!

3 Replies

Re: Expand and Collapse Header not working on Firefox

Dropboxer

Hey there @luisloppes_,

In order to ensure troubleshooting for this, could you let me know if you experience the same behavior:

  • When you try to do this through a different browser?
  • When you attempt this via an incognito/private browser?
  • Once you've ensured that you're not running any third party browser extensions?
  • After you've cleared the cache?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Expand and Collapse Header not working on Firefox

Helpful | Level 6

Hi @Lusil, thanks for replying me slightly smiling face

I've already solved the issue, as you've mentioned about cleaning the cache, I did it today and then the Expand & Collapse feature started to work again.

But just to mention, when I tried on Chrome it didn't happened, maybe because there was little cache on the browser if compared to Firefox.

Anyhow, thank you again for being so attencious!

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Re: Expand and Collapse Header not working on Firefox

Dropboxer

Glad to hear that you were able to resolve your concern in the end, @luisloppes_.

If you have any other questions, please don't hesitate to give us a shout. In the meantime, have a wonderful weekend ahead! grinning face with smiling eyes


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Expand and Collapse Header not working on Firefox
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