Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

Few of the files which are on my online dropbox are missing in 'Dropbox folder' in my desktop

New member | Level 2

Few of the dropbox files are not found in 'Dropbox Folder' in my desk, whereas those files i can access on 'dropbox.com'; my folder is update (with Green tick) 

3 Replies

Re: Few of the files which are on my online dropbox are missing in 'Dropbox folder' in my desktop

Dropboxer

Thanks for posting in the Community @Ranjitha

You see the files online but not in your Dropbox desktop app. Let's fix that! tools

  • Check if the names of the files/folders, include characters that might be preventing them from syncing. Here is a list of the characters to watch out for. If you find any, just rename the files and they will start syncing. winking face
  • We have to also check that the folders you see online are checked to be downloaded in your Selective Sync settings? To check that, go to "Preferences" and the "Sync" tab.

Hope it is one of the two mentioned is the root cause and you see your folders on your desktop soon. If not, give me a shout and I will give you next steps. 

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Few of the files which are on my online dropbox are missing in 'Dropbox folder' in my desktop

Dropboxer

So happy to know you fixed it! If you get the time to stop by the Community again, you can let us know what the problem was or discuss about your experience troubleshooting this issue. 

Thank you for getting back to accept the solution. White check mark grinning face with smiling eyes

Have a nice day @Ranjitha !


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Few of the files which are on my online dropbox are missing in 'Dropbox folder' in my desktop

New member | Level 2

It is none of these.  All I did was change from paying montly to yearly and tons of my pictures within my files are gone. Almost every file is empty. Where is everything?????  And why can't I call someone to walk me through getting everything back?  This is ridiculous!

 

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Few of the files which are on my online dropbox are missing in 'Dropbox folder' in my desktop
179 Views
3 Replies
0 Likes
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post