File of all types cannot open on iPad or IPhone but will on PC

[Rdrockt]

In the last week, I have been unable to open files of any kind on my iPad or iPhone, when I was able to do so previously. They will open on my PC!

The only thing that seems to have changed is an updated iOS on my phone

[Lusil]

Hi there @Rdrockt, 

Let's see what we can find on this. 

I'll just need a few more details on this. For example:

• Are you navigating through a web browser on your device or the mobile app?
• What happens when you try to open the files? Do you see any error messages?

Any additional info would be very helpful. 

Thanks in advance!

[Rdrockt]

Hi Lusil

I appreciate the quick response. 

I am using the Dropbox app on both the iPad and the iPhone. This is the message that I get. 

I have noticed that I can open an audio file and a JPEG picture file but I cannot open anything such as a word file or a PDF file even though I have downloaded both of those apps on my iPhone and connected them to dropbox. 

There’s no problem with me opening the same files on my PC which has windows. 

Regards,

Rod

[Lusil]

Thanks for the additional info, @Rdrockt. 

I'm afraid I'm not able to preview your screenshot. Could you please try attaching it once more?

Also, when you mention that you try to open .doc/.docx and .pdf files, are you directly selecting to open them through the mobile app or the website?

Let me know what you find!

[Rdrockt]

Hi Lusil,

I am trying to open a PDF or Word file directly from inside the App on Iphone and Ipad

This is the message I receive:

[Rdrockt · Accepted solution]

Hi Lusil
I just checked in my Dropbox app and now it seems to be working and I can open the files I could not open before. I don’t think I have done anything from the side, but I did notice that after I was saving a file from my PC this afternoon, dropbox was taking a long time to “index” files.
Maybe that corrected the problem??

Thanks for your assistance and prompt replies.
Hopefully it stays this way
Thanks,
Rod

[Lusil]

Thanks for keeping me in the loop, @Rdrockt!

Glad to hear that the behavior has been resolved for you. 

If it occurs again or you have any other questions, don't hesitate to give me a nudge. 

In the meantime, have a wonderful day ahead!

[Rdrockt]

Hi Lusil
You are most kind and your assistance is appreciated.

Regards,
Rod

[Lusil]

No worries, @Rdrockt. 

We are here to help after all. 

[Pbtoasties]

Hi I am having a similar issue too this week. I am unable to load all my docx files on my iphone ‘s Dropbox app. Pls help!