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Re: File of all types cannot open on iPad or IPhone but will on PC

File of all types cannot open on iPad or IPhone but will on PC

Rdrockt
Helpful | Level 6
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In the last week, I have been unable to open files of any kind on my iPad or iPhone, when I was able to do so previously. They will open on my PC!

The only thing that seems to have changed is an updated iOS on my phone
12 Replies 12

Rdrockt
Helpful | Level 6
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Hi
My Dropbox just seem to correct itself and I was saving a file from my PC into a Dropbox and I did notice that after I was saving a file from my PC this afternoon, dropbox was taking a long time to “index” files.

I just walked away from the computer as it was turning away and taking a long time, but the next time that I try to access it on my iPhone the .docx files were available.
Try doing that, go to your PC and open a Dropbox and save a file in your dropbox account.

Lusil
Dropbox Staff
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Hi there @Pbtoasties

Thanks for reaching out to us about this. 

If you're still having trouble even after @Rdrockt suggestions, let us know what exactly is happening and send us a screenshot (without personal info) of what you're seeing. 

Keep us posted! 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Rodnuval1
New member | Level 2
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Thank you to all people help me
Need more support?