Announcements
Do you have an idea for Dropbox Paper? Share it with us!

default

yes

Files uploaded by a specific user only visible in browser but not in file explorer (Windows 10)

Explorer | Level 4

Hello everybody,

This is a very strange issue that I have been experiencing recently. First some info:

I am using a desktop running windows 10, a laptop running windows 10 and a macbook pro running MacOs X Mojave. Our company has a 25TB dropbox account.

The problem i have been experiencing is that when a specific user in our team uploads a file in dropbox it is not visible/synced to any of my windows PC's. The file is however visible in the explorer of my mac, and also via and internet browser.

I have tried the following, nothing has been succesfull.

  • I have turned on "show hidden files" in windows.
  • I have checked that the folder in question is being synced
  • I reinstalled dropbox

For ex. there is a folder containing 3 files, on my windows box I only see 1 of the 3 files (see pictures).

Let me know if further information is required.

Thanks in advance

dropbox 2.PNGdropbox 1.PNG

3 Replies

Re: Files uploaded by a specific user only visible in browser but not in file explorer (Windows 10)

Dropboxer

Hi @BenAcegVZW - welcome to the Dropbox Community! 

Thanks so much for providing the screenshot Ben - it's really appreciated and definitely helps in painting a clearer picture of the matter at hand!

For context, there are some characters (letters, symbols, or numbers) that may be incompatible with the operating system on your computer. For a complete list please check this Help Center article:

To be able to see those files on your Windows devices, you'll need to remove the colon (slightly smiling face from their names.

I hope this helps and apologies for the late reply; your post had been caught by our Spam filter due to its length probably. 

Let me know if you have any additional questions; I'll be happy to follow up!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Files uploaded by a specific user only visible in browser but not in file explorer (Windows 10)

Explorer | Level 4

@walter

Right! It's so obvious I cant believe i didn't see this myself....

Thanks a bunch, changing the filename solved the issue. I will let the Mac users know to stop using special characters.

Best regards,

Ben

Reply
Loading...

Re: Files uploaded by a specific user only visible in browser but not in file explorer (Windows 10)

Dropboxer

Ah, we all get these moments @BenAcegVZW - don't worry; we're always here to hepl!

Thank you for the quick update on this - I'm glad this worked out well for you. 

If you ever come up with a Dropbox question, don't hesitate to reach out; we're merely a post away Ben!

Have a lovely day/night. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Files uploaded by a specific user only visible in browser but not in file explorer (Windows 10)
103 Views
3 Replies
1 Like
Solved! : See solution
Who's talking
Top contributors to this post