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Files visbile on dropbox.com don't show in desktop Dropbox folder

New member | Level 2

I just uploaded 3 pdf files from the Tiny Scanner app on my iPhone to my dropbox.  I want to download these files to my computer.  They show up on my dropbox.com web page file list, but not in my Windows File Explorer Dropbox folder. (Aren't they supposed to auto-sync?) How do I make this happen? 

Thank you.

 

Nancy 

3 Replies

Re: Files visbile on dropbox.com don't show in desktop Dropbox folder

Dropboxer

Hey there @Nancy D S.

As a first step, could you please check if the desktop app is synced and up to date by hovering over the Dropbox icon that's next to your computer's clock?

If it says syncing, it means that the desktop app is still in the process of syncing content to your Dropbox folder, which would explain why you're not seeing them yet. 

If it reads up to date, do the files in question have incompatible characters in their name?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Files visbile on dropbox.com don't show in desktop Dropbox folder

New member | Level 2

Hi Lusil,

It says Up to Date, and there are no incompatible characters in the file names.

Nancy

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Re: Files visbile on dropbox.com don't show in desktop Dropbox folder

Dropboxer

Thanks for letting me know, @Nancy D S.

Could you also try reinstalling the desktop app (77.4.131)? Maybe that will do the trick. 

More information

To reinstall the app, first make sure that you've saved and quit all apps that access files in your Dropbox folder and then:

Let me know of any updates! 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Files visbile on dropbox.com don't show in desktop Dropbox folder
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