Re: First time using paper, images not showing with sharing link
Accepted Solutions
Hi @nginear; thanks for joining the discussion here and welcome to our Community!
From what I gather, the issue you are experiencing is no one is able to view all the media on the Paper doc you've created and shared via a link. The full contents of the Paper doc are available only when the user is logged into Dropbox.
According to our devs, this is actually intended behavior. I understand this is probably not what you were expecting.
That being said, I do understand how it would be beneficial to be able to share the link to a Paper doc and allow all people with the link to view the Paper doc as you've created it. However, the content will not have any issue if viewing from a signed-in state. The person you send this to will need to sign into Dropbox, or you can export the document as a .pdf or .doc and send the export instead.
I hope this clears things up a tad and I'm always around if you have any questions.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hello @noteimporta - welcome to the Dropbox Community and thanks for using Paper!
@noteimporta wrote:
After working hours on articles, I share it to my peers realising that I'm the only one that can see the images and infographics. All the images are broken when they access it through sharing links.
Could you first walk me through the steps you took to do this and forward me a screenshot of the exact error message they get?
Also, is this affecting a specific Paper doc of yours, some or all?
Let me know what you find and we'll take it from there. Thank you!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the additional information @noteimporta!
Could you also send me a screenshot of how this looks like for you and on of how it looks like for others so I can have a better look into this?
Thanks so much!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I see; thanks for pointing this out @noteimporta.
Would you like me to reach out via your Dropbox email address to have a further look internally?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Essentially, this icon on all images:
Thanks for providing me with a visual too @noteimporta!
As I'll need to investigate with all of our tools at my disposal, I'd suggest taking this to email. I can open up a ticket from my end for you if you like. Just let me know if I can use the email address that's associated with your Community's profile and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join