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First time using paper, images not showing with sharing link

First time using paper, images not showing with sharing link

noteimporta
New member | Level 2
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Hi,

I was a user of hackpad, I love beacuse of its user experience for collaborative work. I tried paper and I honestly, deeply regret it. After working hours on articles, I share it to my peers realising that I'm the only one that can see the images and infographics. All the images are broken when they access it through sharing links.

Why is that? I think this is a very inconvenient issue. I'm deeply disapointed, it was a great product.

 

 

 

28 Replies 28

Walter
Dropbox Staff
Go to solution

I just found your ticket on our system and contacted you via that. 

Whenever you get the chance, please take a look at your inbox for my message and we'll pick this up from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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bcombs
New member | Level 2
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I created a DBP doc. Shared it. The viewer sends me screen shots of missing images. The images are in dropbox. They display for me, not for her?


Seccond problem>
Everytime I upload something or create a paper doc. It is instantly lost. I have to search for it to find. 

No control over sort order? most recent on top? This is going to push me off of drop box. Bad UI. Customers leave. Do it or dont but not half way or the users leave.

Walter
Dropbox Staff
Go to solution

Hello @bcombs; thanks for the report!

I have moved your post under this thread to keep things neat around our Community as it echoes the OP's query.

As I'll need to have a look at your account's specifics (devices, files etc.), would it be OK with you if I reached out via the email address that's associated with your Community's profile to work on this together too? 

Welcome to our Community by the way and thanks for the feedback too. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Fiona
Dropbox Staff
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Hey @noteimporta

Was your problem resolved? If you get some time, please let us know what the fix was.

Thank you in advance. Have a nice day!


Fiona
Community Moderator @ Dropbox
dropbox.com/support


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lykta
New member | Level 2
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I have the same problem. What was the fix?

Walter
Dropbox Staff
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Hi @lykta; thanks for joining our Community!

 

Can you please provide some additional information about the issue you're facing and send me a screenshot of the problem so I can get a visual too?

 

Thanks! 


Walter
Community Moderator @ Dropbox
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garyjlee
Explorer | Level 4
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getting same problem – completely broken and very poor user experience

 

Screen Shot 2020-04-10 at 10.14.10 AM.png

Walter
Dropbox Staff
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Hey @garyjlee, thanks for joining this discussion. 

 

I'd be happy to help with this. Are you previewing the doc on the website or the Dropbox Paper application? Is this the case with all your docs or just this specific one? Have you tried any troubleshooting steps?

 

Feel free to add any additional information.

 

Thanks!


Walter
Community Moderator @ Dropbox
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garyjlee
Explorer | Level 4
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yeah, it works viewed in paper but not in preview, nor in any sharing links. this seems like a pretty glaring issue that renders paper pretty much unusable for sharing purposes. weirdly, the first image is displaying fine in the preview but all others in the doc are broken. i redacted it from the screenshot so as not to reveal too much.

 

not sure what troubleshooting steps you're referring to but i tried to remove all images and reupload them and the problem persists.

Walter
Dropbox Staff
Go to solution

So just to clarify here @garyjlee, are you having this issue when previewing this Paper doc (or does this happen for all of your docs?) while logged out from your account and/or through a link you created to share it?

 

Also, can you let me know the source of those files? Are you uploading them from a local folder on your computer or from are you inserting them from your Dropbox account directly?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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