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Folder upload fails on Dropbox.com

Helpful | Level 5

Hi, I just started with Dropbox Plus. I tried to upload large folders to Dropbox, which took quite a long time (sometimes about 2 days for some of the folders). 

When the uploading was finished, I got reports mentioning that large amounts of files could not be uploaded (180, 450 files...)!!

Can I resume the uploading of the missing files only?  or do I have to remove the whole folder from Dropbox and start uploading again? (with the risk that some files will be missing once more).

BTW, I did not see any Zip folders being uploaded to Dropbox as it's been mentioned in some of the tutorials.

Thanks for the help!

 

25 Replies

Re: Folder upload uncompleted

Dropboxer

Hello @Pascale2

Thanks for posting to our Community! Welcome!

You were uploading for two days using the Dropbox desktop application. Correct? 

If so, can you get a screenshot of the reports mentioning the files that have not been uploaded for me to investigate please? 

What is the status of Dropbox on your system tray? Hover your mouse over it and let me know if it says "Up to date". 

If you indeed did this from your desktop application, you can drag the folder out and put it back in to see if this syncs the files succesfuly this time. Speed up your syncing following the steps here. 

Let me know if this worked for you or get back to me to troubleshoot. 

Thank you in advance!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Folder upload uncompleted

Helpful | Level 5

 

Thanks for your answer Fiona, 

My Dropbox staus is up-to-date. 

Here are the screen shots of my errors messages. 

I uploaded the files via the Upload funtion on the webiste interface. 

Hope this helps finding a solution!

Thanks!

Screenshot 2019-09-12 at 17.11.31.pngScreenshot 2019-09-12 at 17.12.05.png

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Re: Folder upload uncompleted

Super User

Hello Pascale2

It seems you were using the Browser or the web interface to upload.  If so, that is problematic.  The best way to upload lots of files is to use the Desktop Client to do that for you.  For more info, see https://help.dropbox.com/installs-integrations/desktop/desktop-application-overview


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Re: Folder upload uncompleted

Dropboxer

Thank you for the screenshots @Pascale2

Adding to @Chris_J's response. I see the amount of files you are trying to upload and I wanted to note that Dropbox.com has a size limit for uploads. Files must be 50 GB or smaller for this to work. The desktop would upload them all in one go, but if you want to keep using the website there are a few things you could try: 

  • Upload smaller batches of files.
  • Clear your browsers cache.
  • Restore the browser back to its default settings and disable any browser plugins.
  • Try incognito/ private browsing window smiling face with sunglasses

Hope this helps. I would love to know you managed to upload your files. 

Get back to us whenever you get the time to try any of the steps provided. 

Thanks!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Folder upload uncompleted

Helpful | Level 5

Thanks Chris and Fiona for your answers. Uploading from the Dropbox Dekstop actually worked just fine!

I have another question though: I dragged my files from my Finder to the Dropbox Desktop.  I thought my computer files would be copied to Dropbox. But they disappeared from my Finder to move to Dropbox. 

I guess that how it should be??? Just checking before I go on...

Thanks!!

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Re: Folder upload uncompleted

Super User

Hello Pascale2

I am happy that you are making progress in getting Dropbox to work for you.  You must remember that your Dropbox folder is just a folder like any folder on your Mac.  When you drag files off the Dropbox folder, it will delete them from Dropbox and any linked devices and shared folder.  So if you want to keep them in Dropbox, don't drag them off but do a copy and paste. (or press option key while dragging files off, this will keep a copy in the original location

When you installed the Client, it installed it in the default location in your User folder unless you specified a different location.  Your Desktop is a different location than your Dropbox folder.  Another way to access it is to create a favorite in your finder window. Or you can click on Dropbox icon in your menu bar and click on the folder icon.

Most people, including me, work off the Dropbox folders.  Another word, we keep the files inside our Dropbox folder.  When we are done with the files, we save it and the changes will automatically sync with Dropbox servers and to any linked Devices and any Shared folders.  It works beautifully.  The only thing to worry about is having the file open on two different locations at the same time.  Then you will have conflicted copies.  But that's, not the normal circumstances.

I hope this helps


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

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Re: Folder upload uncompleted

Dropboxer

Have a nice week @Chris_J , @Pascale2 ! slightly smiling face

Chris nailed it explaining the basics, for you to get a better understanding of the Dropbox desktop application! smiling face with sunglasses I only wanted to add that dragging from another folder (from your finder) to the desktop app folder, would move the files and not copy them. The files are still saved locally, but only in Dropbox that is actively syncing them online as explained. You can go on with your syncing Arrows Counter Clock!

Hope you are up to date by now! White check mark

No worries for conflicted files @Pascale2. Use the Dropbox badge to know if the file is open and edited by another location! Read about it herewinking face

Please get back to us with any questions or concerns! We'd be happy to discuss all. nerd face


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Folder upload uncompleted

Helpful | Level 5

Thanks a lot for your help!!

I have a few more questions:

-I am working on a Photoshop file on my MacBook from the Dropbox folder. But my computer is getting really slow. The bamboo pen of my Wacom tablet also sometime stops responding. How can I make sure I use Dropbox files  with the same work flow that I am used to?

- On the Dropbox app of my hone or IPad Pro, I can not see some files, whereas I can see them for my Dropbox folder on my MacBook. How can I solve this?

 

Thanks !!!

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Re: Folder upload uncompleted

Helpful | Level 5

One more question: when opening a Photoshop file, I got the following message: “could not complete your request because of a disk error”. 

How can I solve this?

thanks!!

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Folder upload fails on Dropbox.com
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