cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

Get back share link after accidentally deleting then restored file

Explorer | Level 4

this may be a dumb question & totally not possible, but, i have a pdf i've shared and even created a QR code for the shared link to pass around as needed.

i needed to edit the file and i accidentally deleted it. i quickly went to restore it from dropbox backup, but now the shared link is different. 

is there any way to change the shared link back to the way it was?

i suspect i'm just screwed & have to redo my stuff, but thought i'd ask just in case slightly smiling face

8 Replies

Re: Get back share link after accidentally deleting then restored file

Dropboxer

Hi @SyberKnight - how are you today?

If you restore the file in question, the shared link to it should work normally; are you getting an error when accessing it perhaps? If so, could you forward me a screenshot so I can have a look as well? 

Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Get back share link after accidentally deleting then restored file

Star Collaborator | Level 19

Hi @SyberKnight,

I'm afraid you have done something in a different way. If you have followed everything as noted and you didn't explicitly remove the link, such thing wouldn't happens. Link should stay the same. Are you sure the shared link was never removed, from one side, and on other hand:


@SyberKnight wrote:

... i quickly went to restore it from dropbox backup, but now the shared link is different. 

...


What you mean "dropbox backup"? Is this place "deleted files" where you can restore recently deleted things or something else? If you performed such action from backup outside Dropbox service, that mean recreated file, not restored, and of course corresponding new link. You can check if the old file version is still there ( not the recreated one winking face ). If so you can restore it together with the original link, otherwise it's impossible.

At least check what you have done actually, so prevented further confusions. slightly smiling face

PS: Full file events information could be found in the file history.

Reply
Loading...

Re: Get back share link after accidentally deleting then restored file

Explorer | Level 4

hi Walter, thanks for your reply.

for some reason this forum isn't allowing me to attach a picture (says Access Denied).

so here's a link to it... https://www.dropbox.com/s/u9hazws7rz9cz60/restore%20dropbox%20issue%20screenshot.png?dl=0

Reply
Loading...

Re: Get back share link after accidentally deleting then restored file

Explorer | Level 4

hi Здравко, and thank you for your reply as well.

here are the precise steps i did...

  1. in the Dropbox folder on my Mac, i deleted the pdf instead of replace it with an edited one (which i've done in the past successfully).
  2. after freaking out, i logged in to Dropbox.com in Safari browser.
  3. i went to the pdf in the "Deleted Files" section & chose to "Restore" it.
  4. after that, i went to it's URL and it is different (see screenshot in previous post).

thanks.

Reply
Loading...

Re: Get back share link after accidentally deleting then restored file

Star Collaborator | Level 19

To be sure what exactly happens take a look in "Version history" (see the picture):изображение.png

Select the ellipsis on right side of file line. winking face

Hope this gives right direction.

PS: Match the events there to what you have done (time, date, etc.)... and restore the correct version.

Reply
Loading...

Re: Get back share link after accidentally deleting then restored file

Explorer | Level 4

BRILLIANT! yeah, so i did the Version History & restored a version before today & the link is back to the way it was. but of course, so is the file (without my new edits).

it seems as tho the latest version of macOS (Catalina) is deleting then replacing instead of swapping the files out like it used to do. argh.

so now, how to i swap the file out with my new edited version & retain the link?

Reply
Loading...

Re: Get back share link after accidentally deleting then restored file

Star Collaborator | Level 19

Mmmh... @SyberKnight,

That's application dependent. Some remove any old file before write new, others - no. Try save you new pdf version directly in Dropbox folder (not to move it after). If this don't do the trick read more carefully the documentation of the application in use what else could be done (if possible).

Good luck. winking face

PS: If you feel comfortable yourself in terminal, can try "dd" command. Type "man dd" in terminal for more info.

Reply
Loading...

Re: Get back share link after accidentally deleting then restored file

Explorer | Level 4

OMG BRILLIANT AGAIN! @Здравко you are amazing!!!

i just didn't think that could work, but it does!

i opened the dropbox folder in dropbox.com in Safari browser, then i took my edited pdf, whilst using the exact same name, i drag'n'dropped it into the dropbox safari window, and it totally replaced it & kept the same URL!!!!!!! YAY!

you saved me a huge headache!!! THANK YOU!!!

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Get back share link after accidentally deleting then restored file
474 Views
8 Replies
3 Likes
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post