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Getting an error about banned links when sharing a folder

New member | Level 2

HI I am looking for some help and advice, tonight I tried to share a folder and got a message user banned and I cannot understan why as I used dropbox two nights ago and no problems.

No matter whose email address I try and share files or folders I get the user banned message and as I have not broken any rules cannot understand what has gone wrong...thanks in advance

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12 Replies

Re: Banned user

Dropboxer
Dropboxer
Hi there, it sounds like you’re experiencing something similar to this.
 
If this is the case, please let me know if we can reach out to your email address associated with your profile.
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Banned user

New member | Level 2

Hi and thanks for quick reply, yes it looks very similar to what I am experiencin as the folder I am trying to share is about 3gb in size, previously that would not have been a problem.  I recently cleared out all files stored on dropbox so as to allow me to share a large folder.....thanks

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Re: Banned user

New member | Level 2
Hi
I am trying to share a folder but I am receiving a message that user is banned.

How can I resolve this issue?
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Re: Banned user

Dropboxer

Hey there @RKB2, welcome to the Community!

As this is related to account specific info, we'll need to go through our Support channel to look into this together.

I've reached out to the email address associated with your Community profile, please just check your inbox when you have a moment and we'll go from there.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Banned user

New member | Level 2
Still not solved my Issue , what Should I do!
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Re: Banned user

Super User II

Only Dropbox Support can assist you with this as it involves account-specific information that cannot be discussed on this public forum. Have you checked your email, as @Daphne suggested? Been in touch with Support?

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Re: Banned user

New member | Level 2

Hi @Daphne,

I have the same problem when I want to share a previously shared folder with new people I got the "user is banned" error. Would you please check my account to see how can I fix this?

Thanks

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Re: Banned user

Dropboxer

Hello @dezdeepblue. If the excepted solution here doesn't help you, please create a ticket directly with our support for them to check the ban on their end. https://www.dropbox.com/support

Hope this helps. 

Please have in mind we are unable to see your account or any information in Community, for privacy reasons. We can only provide information to explain how this happened. Check Jay's response above. Thank you!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Banned user

New member | Level 2

My dropbox keeps telling me user is banned and i just created the dropbox account. Can this be fixed?

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Getting an error about banned links when sharing a folder
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