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Google Docs + Safari - not working

Level 4

I'm trying to use Google Docs with Dropbox and I'm having issues with Safari.

I've created a doc, but when I go to edit it, Safari says:

"Google Sheets needs access

Google Sheets needs to authenticate your session. Please allow cookie access for Google Sheets by clicking here.


Learn more to allow access to third-party cookies."
 
So I click the "here" link to allow cookies, but then I get the following message:
 
"Cookie access failed
 
Without cookie access, Google Sheets cannot authenticate your session. Please allow access to continue to Google Sheets by clicking here."
 
Clicking "here" in this case does nothing.
 
Using Chrome, everything works fine, but I'm stuck with these errors on Safari. There's no 3rd party cookies setting I can see in Safari settings either (I'm on 10.14.5).
 
Any clues as to how to get this working with Sarafi?
3 Replies

Re: Google Docs + Safari - not working

Dropboxer
Hey there @mstgrv,
 
Could you please try using a private window in Safari to see if the issue persists there too? This should rule out any browser extensions that may be interfering.
 
If this doesn’t seem to help resolve the issue, please try clearing your browser’s cache and trying to edit the Google sheet again.
 
Let me know how it goes - Cheers!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Google Docs + Safari - not working

Level 2

I am having the same exact issue.

 

Using private window did not have any effect on the problem

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Re: Google Docs + Safari - not working

Dropboxer
Hey @SM15,
 
Can you just let me know if clearing the browser cache helps to resolve the issue for you?
 
If not, please can you send me a screenshot of the error messages you see (excluding any personal info)? Also, can you let me know if you followed the steps to allow cookies linked in the option Learn more to allow access to third-party cookies.”?
 
Looking forward to your reply - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
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Google Docs + Safari - not working
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