Showing results for 
Search instead for 
Did you mean: 
Do you have an idea for Dropbox Paper? Share it with us here!



Having trouble trying to access files

New member | Level 2

Hi there,

I hope you can help, I am trying to access a zip file from a online community that I am a part of but every time I click on the file to open it the following appears "zip. files can't be previewed from a archived file." Others within the community are able to access the files, it just seems to be me having this issue.

Any help would be greatly appreciated.




Tags (1)
1 Reply

Re: Having trouble trying to access files


Hey @Kaymer, thanks for reaching out to us!

If you're attempting to access a .zip file from your Dropbox account via the website, download it to your computer and try again. That should do the trick.  

If you're still having trouble, could you clarify what you mean when you mention that .zip file is on an online community? Could it be a shared folder? 

Let me know how it goes!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Having trouble trying to access files
1 Reply
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post