Of course there is @dferrel!
To see if there are files in your Dropbox that may have problematic file names, you can try our lookup tool: https://www.dropbox.com/bad_files_check
Also note that you can view a full list of the characters (letters, symbols, or numbers) that may be incompatible with the operating system on your computer in this Help Center article: https://www.dropbox.com/help/syncing-uploads/files-not-syncing
Let me know if you need anything else!
Community Moderator @ Dropbox
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I am having issues with the bad files check page. When I open the page it keeps loading, after a couple of minutes it crashes.
I have tested with the latest version of Chrome, on my personal account and in a private browser session.
The accounts I have tested with are my personal accounts and my business accounts.
I am from Europe, maybe the issue is region based?
Hi Rich, thank you for helping me out!
Yes, I have now also tested in Firefox (latest) and Edge browser. Both give me the same results.
Here's a picture with the pending windows, after a while they will result in an error:
I have 200 GB used of my 1TB plan. I have also tested with one of my clients, and my business account. All with the same results.
Just as a last few steps, please try clearing your browser's cache to see if that will do the trick and allow the page to load. Also, I'd recommend checking if you have one of the 2 latest versions of the browser, and check there's no pending updates needed.
Otherwise, if you're still having issues with this page loading, would you mind if I reached out to the email address associated with your Community profile? If you already have a ticket open with our team for this then please let me know the ticket reference number (eg. #1234567).
Let me know how it goes - Thanks!
Thank you for replying on my message!
I have re-tested after I cleared my browsers cache with the same results.
These are the browser versions:
- Chrome: Versie 76.0.3809.100 (Officiële build) (64-bits)
- Firefox: 68.0.1 (64-bits)
- Edge: Microsoft Edge 44.18362.267.0
- Windows 10: Feature update 1903 installed
I have also tested on my collegues PC's with their accounts, with the same results. And we also tested via another netwerk to make sure that this is no issue with our infrastructure.
You may contact me trough my company e-mail no problem, we have not created a ticket yet. If it is possible can you create one for me?
Thanks for providing all that detail there!
I've created a ticket for you by reaching out to your email address, please just check your inbox when you have a moment and we'll go from there.
If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
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Solved! : See solution