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My mac hard drive just died. I just got my computer back and tried to login to drop box. The account that I thought I was saving everything to hasn't been updated since 2015. I believe there was another account that my mom must have created that we were unaware of. I have tried every email imaginable and I can't find my files. Is there a way that dropbox can see what accounts have been accessed from my ISP address? Need help now!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Start with the following help article:
If that doesn't help, you can try contacting Support but I don't know what information they will be able to tell you without verification of your account information, which is done through the email address associated with your account.
Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jane...it was from the desktop app. There were two icons for dropbox. The account we thought everything was saving to hasn't had any new files added since 2015. There was another account that everything must have been saving to that I don't have information for. (background...this was mother's business computer. I took over her business when she passed last year and now we're at a loss) If there was a way to see if two accounts were being accessed from my ISP address that would help. Is that something that is possible?
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Jane
Community Moderator @ Dropbox
dropbox.com/support
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This is not a solution! I have two drop box accounts, for some unknown reason, and one is accessible remotely, whereas the other is only accessible on my computer. I need to find whatever email it is connected to in order to make the account more accessible. Your answer punts back to "find your mom's email.' There has to be another way in.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!