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How can I recover files from a hard disk crash?

New member | Level 2

My Mac Airbook SSD crashed.  I was accessing/editting Pages & Numbers files for a year plus.  I cannot find those files on DropBox online or when logging into DropBox from another computer.  Could someone please help me to learn where they are, or how I can find them?

3 Replies

Re: Hard drive crash

Dropboxer
Dropboxer
Hi there, were these files already in the Dropbox folder before? Had they synced to the site and were visible there in the past?
 
If so, there should be some version history, which can be accessed from the deleted files page here.
 
Let me know if this helps out!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Hard drive crash

New member | Level 2

I suppose I am ignorant on that.  My guess is I never synced the files from the Mac, or had not in a long time.  That would explain it.  I suppose I thought that was automatic.  That's costly...  A year's worth of files.  I appreciate your time in replying.

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Re: Hard drive crash

Dropboxer
Dropboxer
I understand, if the Dropbox desktop application wasn’t syncing or running, then changes wouldn’t have appeared on the site accordingly.
 
Perhaps there’s another backup system you use, such as Time Machine or iCloud (given that it’s a Mac device), which might have the files you need.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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How can I recover files from a hard disk crash?
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