Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
i have been using dropbox for over 3 years but today it is not even opening the /home page... i use windows xp professional operating system on my computers. I have noticed , for the past year or so, banner announcements on my dropbox files & folders page that say xp is not being supported... but dropbox has operated fine. Please help as dropbox is integral to my freelance work. Thank you. 9 July 2019.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi Lusil
If it stopped supporting xp back in 2016 why have i been able to use dropbox successfully all the way up to today?
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
It is definitely Windows XP that is the problem. Once I used my laptop with Windows 10 it worked fine. So, solution is to convert to Windows 7 or above.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi
I'm using Chrome, which is one of the supported browsers. It has worked perfectly well up until about a week ago. Ie I was able to use dropbox online and manually upload / download files. I could also see what documents I had in dropbox and move them around. Now however there is nothing. I cannot get in. When I click on dropbox the little 'loading icon' just goes round and round and round and round. And the screen stays blank.
Thanks
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi again and thanks for the support. I cleared the cache and now the little arrow doesn't go round. the screen just sits there, blank. I havent' tried any other browser or incognito window since i never used them before when dropbox worked. Anyway....I suppose that it has just been 'improved' out of reach. sigh.
meanwhile using chrome on android, i seem unable to upload a file to dropbox. but at least i can download what is already there so I haven't lost all my documents. yet. although that waits to be confirmed as dropbox might 'develop' further 'improvements'! if it works why 'fix' it? lol
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!