Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

no

Highlighted

I can't access files that were in my account before my subscription ended

Explorer | Level 3

I re subscription my dropbox account but i can't access files that were in my account before my subscription ended

Tags (1)
3 Replies

Re: I can't access files that were in my account before my subscription ended

Super User II

Dropbox doesn't block access to your files at the end of a subscription. At most, syncing would stop if you were over your storage quota, but your files remain accessible.

How are you trying to access the files; through the Dropbox folder on your computer or the Dropbox website? What error message are you receiving?

Reply
Loading...

Re: I can't access files that were in my account before my subscription ended

Explorer | Level 3

I opend the dropbox site & go to files throu admin account but i just find my personal files not company files 

Reply
Loading...

Re: I can't access files that were in my account before my subscription ended

Super User II

It's a bit different when you cancel a Business account. You'll want to contact Support directly to see if they can assist you.

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I can't access files that were in my account before my subscription ended
162 Views
3 Replies
0 Likes
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post