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I can't change files anymore with windows s

Helpful | Level 5

I can't upload new documents on dropbox with windows s version. In the past I could change documents and now the page turns white. I also can't log off or change anything. With my mobile I can change everything. Can someone help me?

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Re: I can't change files anymore with windows s

Dropboxer

Hey @Lian1. Thanks for reporting. 

Let's start with rebooting the device. If the issue persists, try reinstalling the Dropbox app. 

If the uploads are still giving you a white screen, get back to me with a screenshot and I will help you further with this. 

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I can't change files anymore with windows s

Helpful | Level 5

Thanks Fiona,

I have tried this earlier but it diddn´t work. I don´t have the app, I open dropbox online. 

I can´t upload a printscreen to this message unfortunately. 

Do you have any other options?

 

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Re: I can't change files anymore with windows s

Dropboxer

Oh! If you are doing this online, then let's troubleshoot the browser that you are accessing to upload to Dropbox instead. 

You can uninstall the browser and reinstall it's most recent version. 

Hope this fixes it and you manage to upload. 

crossed fingers

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I can't change files anymore with windows s

Helpful | Level 5

Dear Fiona,

Thanks for your help. I think I found the problem, I used microsoft edge and it didn´t work, with internet explorer I can change my files.

so, the problem is solved.

 

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Re: I can't change files anymore with windows s

Dropboxer

I am so happy to hear this was just a browser issue and you are able to upload. 

Thanks for getting back to me about this. grinning face with smiling eyes

See you around in the Community @Lian1


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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I can't change files anymore with windows s
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