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I can't see photo thumbnails when I'm browsing my files within a folder in Dropbox.

New member | Level 2

I do not see thumbnails of some photos or documents and I do not have previews when browsing folders with files on Dropbox

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Re: Previews

Hey there (Boguslaw), I’m wondering if it’s a supported file type; have you noticed that happening just with the thumbnail or does it affect file previews as well? 
From there, have you noticed a pattern? Is this issue only occurring for specific files/ filetypes? I’d appreciate it if you could include a step-by-step description, as well as a screenshot of the last screen you’re seeing when you’re facing this issue (omitting personal info), so as to better determine what's happening. 
Once I have these details, I’ll try to address your initial inquiry in a bit more depth. Thanks in advance for the time you’re devoting to gather this info for me & I’ll be awaiting your next message on this discussion! 
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]


Community Moderator @ Dropbox


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I can't see photo thumbnails when I'm browsing my files within a folder in Dropbox.
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