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I can't seem to find one of my folders?

New member | Level 2

Hi guys. On my cell phone in dropbox i see all my folders. On my desk top one is missing. I have deleted and re installed dropbox but this one folder doesnt want to appear. I can see it on my phone and laptop but not on desktop. Any ideas?????

1 Reply

Re: I can't seem to find one of my folders?

Dropboxer
Hey @Hugh01, can you confirm that you’re currently working on the latest OS version on your phone & you’re running our mobile version 140.2 as well? 
 
From there, we'd need to determine where the disconnect is located; you can check if everything is updating on our website as expected by running this quick test below:
 
More information
  1. When you save a file on the Dropbox folder on your phone & you then log into our website, is it viewable on your Homepage iphone ▶️ 🕸️)?
  2. If you see the newly added file on our website, please check whether it’s updated on your pc as well (  🕸️ ▶️ desktop). It would be worth cross-checking at this point whether you’ve excluded the folder where this file is placed from syncing on your Selective Sync settings. Additionally I’d suspect that there’s an incompatible character in the filename, so I’d suggest using Dropbox's "Bad Files Check" webpage to determine which files are not syncing due to this discrepancy. 
Please do let me know how you get on with these steps & we’ll take it from there. Looking forward to hearing back from you Hugh!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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I can't seem to find one of my folders?
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