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I cannot find my folders online or on my desktop.

New member | Level 2


I just moved over a lot of folders from our company's network into Dropbox.  The files are not showing up in Dropbox nor are they showing up in the network. 


I checked the Recycle Bin, other folders in my company's network, and other folders in Dropbox and the files are no where to be found.


What can I do?  We do not have a backup to these files and they are important.


Dropbox was supposed to be the backup!

1 Reply

Re: I cannot find my folders online or on my desktop.


I am truly sorry to hear you are missing files and folders @summitenglishslightly frowning face

I understand how stressful this situation can be. Since you have already checked in a few places, the best suggestion I have for you is to contact our restorations team directly with example file and folder names. You can reach out to them here

I hope you find your files with their help. 🤞

Community Moderator @ Dropbox

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I cannot find my folders online or on my desktop.
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