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I don't see the Paper tab on the Dropbox website. I have a Plus account. Any ideas?

New member | Level 2

Hi. I'm Eunhee

I'm subscribing to a dropbox plus.
I know a paper tab appears on the left side bar of the plus version in dropbox.com. But I can't find it on my page. So I inquired about it through Chat and I heard that it was a paper beta version. So I tried all kinds of things, but the paper tab didn't turn on and only showcase keeps popping up. I'm so frustrated. I want to use a paper on dropbox.com. Because I want to put the document in the paper folder instead of the dropbox folder. What am I supposed to do?

2019-09-18 (2).png

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5 Replies

Re: paper sync with dropbox.com

Dropboxer

Hi @Eunhee, thanks for writing in!

I understand that you are not able to see the Paper page on the Dropbox website, correct? 

Could I ask you to log in to Dropbox on a different browser, and also from incognito/private browsing mode, in order to check if this is perhaps a browser issue. 

Also, are you able to access this page when logged in: https://paper.dropbox.com?

Let me know what you find or if you see any errors (screenshots are always helpful) and we'll take it from there. 

Thanks!

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Re: paper sync with dropbox.com

New member | Level 2

Thank you for your prompt reply!

I tried at the chrome secret mode, ms edge, iexplore but I couldn't find the paper tab..

And It's possible to log in the paper.dropbox.com. But as soon as I log in, the paper will be written and I don't find the shared folder. 

+Paper works well on mobile drop box apps. It is a problem only at dropbox.com

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Re: paper sync with dropbox.com

Dropboxer

Thanks for getting back to me @Eunhee!

I was able to locate your communication with us and so have followed up with you via email in order for us to look into this a bit deeper. 

If you need anything else regarding this specific issue please reply directly to that email as we can then have all information in the same place. 

Alternatively if I can help with anything else do let me know!

Thank you!

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Re: paper sync with dropbox.com

New member | Level 2

Hi same issue here. Is there a solution?

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Re: paper sync with dropbox.com

Dropboxer

Hi there @ezvpn!

Are you also not able to see Paper on any browser or incognito window? 

Could you also confirm if you are not able to access https://paper.dropbox.com?

Thanks in advance!

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I don't see the Paper tab on the Dropbox website. I have a Plus account. Any ideas?
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