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I get an error "something went wrong" when trying to upload to a file request on iOS

I get an error "something went wrong" when trying to upload to a file request on iOS

DanielAird82
Explorer | Level 4
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I’m currently receiving an error when upload load via a file request link. Works fine on my iPad but not on 2 different iPhones. Error says “something went wrong. Please try sending your files again”

27 Replies 27

Lusil
Dropbox Staff
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Thanks for checking that out for me, @adumbelluser

Could you also try to request the desktop version of your mobile device's browser and see if that does the trick?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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DanielAird82
Explorer | Level 4
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It lets me upload if I request desktop website.

swongfb
Explorer | Level 4
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1. I have an email sent to an inbox which includes a file request url.
2. As a recipient, I go into my Gmail app, and access that email.
3. I click on the embedded email link.
4. I access the File Request page where I'm prompted to "Choose Files"
5. I choose my file from my phone.
6. I'm prompted to put in my first name, last name, and email.
7. I click "Upload"
8 I receive this attached error

Image 2019-10-09 at 3.51.15 PM.pngImage 2019-10-09 at 3.51.15 PM.png

Walter
Dropbox Staff
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Thanks for the additional information and the screenshots @swongfb!

Could you let me know if you get the same error when you request the desktop mode of the browser you're using when accessing this file request?

To do this on iOS 13, once the mobile site loads up, tap on the ‘Aa’ button on the left side of the URL address bar and request the desktop website. 

Let me know the results!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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swongfb
Explorer | Level 4
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Desktop mode works. However, I need to make sure this works on mobile mode. Any ideas?

Walter
Dropbox Staff
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Glad to hear that @swongfb.

At this point, I'll need to ask if the problem persists after you've cleared your browsers' cache and with no extensions or plugins running.

Keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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adumbelluser
Explorer | Level 3
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That did it! It's kind of an odd solution. I wonder why this would have changed recently?

Thanks for the help!

swongfb
Explorer | Level 4
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Unfortunately that did not work. I cleared my Chrome History. 

I tested on another iphone X device, but we received the same error.

DanielAird82
Explorer | Level 4
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Yes, I’m getting the same errors after trying all troubleshooting steps suggested. Only thing that works is to request desktop website.

DanielAird82
Explorer | Level 4
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Yes I get the same errors after trying al troubleshooting steps as suggested. Only thing that works is to request desktop website but I’m hoping not to complicate the process any further for the people I’m requesting files off.
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