Announcements
Do you have an idea for Dropbox Paper? Share it with us!

default

yes

I get an error when trying to open my files. Any idea what happened?

New member | Level 2

hi hive. upon opening dropbox, all my files are non readable, and the file names have been changed to include "to get password email ... to [email removed by moderator]"

has my account been hacked?

any advice on restoring?

Thanks

1 Reply
Highlighted

Re: error

Super User II

It hasnt been hacked, but, you have been infected by a ransomware virus. 

You need to clean your machines of the viruses and then request a rollback by following this article


 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I get an error when trying to open my files. Any idea what happened?
328 Views
1 Reply
0 Likes
Solved! : See solution