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I get an error when trying to open my files. Any idea what happened?

New member | Level 2

hi hive. upon opening dropbox, all my files are non readable, and the file names have been changed to include "to get password email ... to [email removed by moderator]"

has my account been hacked?

any advice on restoring?


1 Reply

Re: error

Super User II

It hasnt been hacked, but, you have been infected by a ransomware virus. 

You need to clean your machines of the viruses and then request a rollback by following this article


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I get an error when trying to open my files. Any idea what happened?
1 Reply
Solved! : See solution