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I have an issue with a Powerpoint presentation. Can you help?

New member | Level 2

My powerpoint presentation is reformatting when I upload it to Dropbox and then reformats again when someone else edits it. Please assist.

5 Replies

Re: I have an issue with a Powerpoint presentation. Can you help?

Dropboxer

Hello there @sworms - how are you today?

I haven't heard anything similar to be honest, could you elaborate on this or provide screenshots of where you spotted the discrepancy you mention so I can investigate further?

Feel free to include any information if you think it would be helpful. Thank you!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I have an issue with a Powerpoint presentation. Can you help?

New member | Level 2

Hi Walter,

Here's a screen shot of what the file looks like when I open it in Dropbox versus poweroint. 

 

Thanks so much!

Annotation 2019-06-13 090154.pngDropboxAnnotation 2019-06-13 090224.pngNative File

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Re: I have an issue with a Powerpoint presentation. Can you help?

Dropboxer

Is this through our website @sworms ?

If so, can you try clearing your browser's cache, an incognito window or even a completely different browser with no extensions or plugins running?

Let me know what you find!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I have an issue with a Powerpoint presentation. Can you help?

New member | Level 2

Hi Walter,

I just did what you said... and now I'm getting a whole new look to the file. The same issue is happening, but in different places on the slide now. 

 

Thanks!

Sonya

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Re: I have an issue with a Powerpoint presentation. Can you help?

Dropboxer

Thanks for testing this out for me Sonya - I appreciate it.

As I wanted to have a further look into this, I just sent you a brief message to your Dropbox associated email address.

Take a look at your inbox and we'll take it from there!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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I have an issue with a Powerpoint presentation. Can you help?
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