Announcements
Known issues updated. Learn more

default

no

I have an issue with the pages' numbering on Word docs. Any ideas?

Explorer | Level 3

Please help me to find error.

When I upload a Ms Word 2016 document the page numers are different and wrong if I view document in dropbox. Is shows page numerers 1 to 8 and then it starts and page 2 again. But if I view the document in Ms Word the numbering is correct.

 

Tags (2)
5 Replies

Re: I have an issue with the pages' numbering on Word docs. Any ideas?

Dropboxer

Hey there @Rondel, sorry to hear about this. Does this happen for all of your Word documents or only one (or some)? 

Could you post two screenshots so we can have a better look into this? 

One will need to be of how the file looks like on your computer locally and one as it shows on our website.

If you could also verify that you see this happening on other browsers, an incognito window and after having cleared your browser's cache, it'd be great!

Thanks! 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Highlighted

Re: I have an issue with the pages' numbering on Word docs. Any ideas?

Explorer | Level 3

Hallo Walter

Thank you, I did clear my browser’s cache, both Internet Explorer and Chrome. (Only use these 2 browsers) and problem is still there.

It still goes back on your website to page 2 and continue numbering and Not page 9 continuing forward.

I will appreciate it a lot if you can help me sort this out.

Screenshot Locally.pngScreenshot on Website.png

Reply
Loading...

Re: I have an issue with the pages' numbering on Word docs. Any ideas?

Dropboxer

Thanks for the additional information @Rondel, I've just sent you a brief message so we can have a further look into this.

Take a look at your inbox (ticket ID: 9043669) and we'll take it from there. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: I have an issue with the pages' numbering on Word docs. Any ideas?

Explorer | Level 3

Hello Walter

I did reply from my email on Sat 23/03. Did you get reply?

Reply
Loading...

Re: I have an issue with the pages' numbering on Word docs. Any ideas?

Dropboxer

Thanks for the nudge here @Rondel, I've just sent you an update via email as well.

Take a look at my message when you get the chance and we'll take it from there.

Happy Monday!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I have an issue with the pages' numbering on Word docs. Any ideas?
322 Views
5 Replies
0 Likes