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I'm getting an error message when trying to access my files online, what can I do?

New member | Level 2

I'm getting the following message on all files for the last 1/2 hour.   Website status shows no service issues.  Help!  Message:

The service is unavailable

Service Unavailable
We are currently experiencing technical difficulties.
Please try again later.
Tags (1)
5 Replies

Re: Service Unavailable

Dropboxer

Hello there @Dkcc74,

Could you first just try the steps below to see if any of them resolves the issue you're having:

  • Try using a different web browser
  • Use an incognito/private window
  • Clear the browser cache

If the issue persists, would you mind sending a screenshot of the error messages that you're seeing? Also, can you let me know what steps you're taking when you get the error? For example, when trying to sign in to Dropbox or trying to access a certain web page.

I hope this helps, let me know how it goes - thanks!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Service Unavailable

New member | Level 2

I was using Google Chrome, switching to Incognito worked!  Will I need to always use Incognito?  Thanks so much for your help to get me into my files!

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Re: Service Unavailable

Dropboxer

I'm glad to hear that @Dkcc74!

If it's working fine in incognito mode then it's most likely a browser extension that is causing the error message.

Can you try disabling your extensions one by one on a normal browser window? If the issue is resolved after a particular extension is disabled then it may be the one causing the error. 

Keep me posted on your findings - thanks!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
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Re: Service Unavailable

New member | Level 2

Thanks again, disabled Consumer Reports extension and that seemed to take care of it!  

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Re: Service Unavailable

Dropboxer

I'm glad to hear that you found the cause of this!

Also, thanks for sharing your update here @Dkcc74 with the specifics as I'm sure this could be helpful to other users who are having the same issue.

If you have any other questions or issues with this then just give me a nudge here, I'll be happy to help further. grinning face with smiling eyes

Have a great day - thanks!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
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I'm getting an error message when trying to access my files online, what can I do?
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