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I had to reset my android smartphone recently. Since then, I cannot use the dropbox app anymore. The app is asking for my email and a pwd. It keep saying :please enter a valid email address. I'm stuck at this point andIcannot lg into my dropbox.Fortunately, I can still access from my tablet and from my laptop.Can somebody help ?
Hi Roberte30
I had a preinstalled version of dropbox on my samsung galaxy s5 mini which runs with Android. Same problem as you, it says "enter a valid email address" even I enter my email address correctly.
My solution (which I actually applicated):
1. Disable the preinstalled app on the device.
2. download newest dropbox app on apkpure.com
3. install and run the downloaded app
Regards,
R.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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