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I'm getting an error when trying to restore my files, what can I do?

New member | Level 2

My files are deleted and are not recovered yet . When i press restore button it says error and are not being restored yet . What shall i do ? my whole data is deleted and only 3 days ago 

1 Reply

Re: Files deleted

Dropboxer

Hey there @omairomer, I'm sorry to hear that!

So I can have a better understanding, could you please send me a screenshot (excluding any personal info) of the error message that you're seeing when trying to restore the files?

Also, can you go to your Events page here, and let me know what you see there. If you see the deletion event, are you able to see the option to restore the files when you click on the event?

Let me know what you find and we'll go from there!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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I'm getting an error when trying to restore my files, what can I do?
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